It’s not just you, Final Fantasy Crystal Chronicles’ online isn’t working for Aussies and Kiwis

The remastered version of Final Fantasy Crystal Chronicles launched yesterday and you would have been keen to play it with friends, seeing as that’s the entire point of the game.

Unfortunately for Australian and New Zealand players, this hasn’t been possible. The online play in Final Fantasy Crystal Chronicles is broken and games only last seconds before either disconnecting the player or timing out on connection. If you do manage to get connected, games are lasting less than 30 seconds.

This is affecting not only the Nintendo Switch version of the game, but also the iOS, Android, and PlayStation 4 versions of the game as well. Seeing as the game is cross-play between the platforms, there’s clearly something wrong with the matchmaking or servers the game is connecting to from Australia.

We’ve contacted the local Square-Enix representative for comment.

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  • BroG
    August 28, 2020 at 11:07 am

    Thank God, I’ve been waiting forever for this remaster, the lite version means the other 4 switches in the household can play with me, i’ve been absolutely devastated trying to play with random online as well as with my family in lite versions and the timeout within seconds is crippling, i’ve just got back from the shop buying several LAN adaptors in the hopes of getting to play this game with 3 others and still got this issue, the biggest issue i’m having is this is the first article i’ve been able to find about it!
    I’m gutted, but the fact you’ve reached out to Square means at least now they are aware of it and please please please fix ASAP, i’ve taken the week off work to sink into this game 😐

  • SuperBentendo64
    August 28, 2020 at 11:35 am

    Thank you for bringing attention to this! The fact it’s not working is driving me crazy. What are people’s best suggestions to continue to notify Square Enix about this? They don’t seem to have a strong presence in Australia.

  • stoveoven
    August 28, 2020 at 2:13 pm

    I was heartbroken when i found the online wasnt working, so glad to hear other people are aware of the problem. I’ve only tried the demo on PS4 and Switch, has anyone actually paid for it?

    • BroG
      August 28, 2020 at 5:55 pm

      Yes, i was waiting for months, at 12 Midnight as soon as it was released i purchased. have held off purchasing more copies for other family members until this is resolved.

  • enishiate
    August 28, 2020 at 2:18 pm

    Is it better to use the North American or European server for playing?

    • HPmike
      September 4, 2020 at 11:37 am

      I’m in the usa, east coast. I’m having the same problem. It’s timed me out right after the boss drops several times. It doesn’t matter if I’m playing with friends or randos. It’s driving me crazy

  • Diz Bish
    August 28, 2020 at 3:24 pm

    I thought I was the only one! It was driving me nuts, I thought it was on my end. Have to play in SP for the mean time, until this issue gets resolved. So disappointing though.

  • Io
    August 28, 2020 at 5:22 pm

    I’m really upset square hasn’t even bothered to make an announcement acknowledging they have even seen the problem.

  • Xristo
    August 29, 2020 at 2:38 am

    I know this is kind of off topic but does anyone know if the Japanese physical version would be able to play in English? I know when I bought Bayonetta 1 physical version it synced to English. I’ve seen next to zero information that it’s solely japanese only. Only on reddit did I see that the game is only in Japanese… not sure if that’s accurate or not…..

    • Silly G
      August 29, 2020 at 3:50 pm

      Your best source is to check the Japanese page of the game (either through Nintendo’s website or through the eShop) to ascertain whether English is supported on any such physical release. The Japanese eShop page only lists Japanese as a supported language, so by extension, the physical release will not include English, unfortunately.

  • Regan
    August 29, 2020 at 7:29 am

    NZ here. Man, I was so disappointed. My friend and I across the country stayed up till midnight to play together and no luck. My experience with SE connection issues in the past though has led me to believe there is no point in a customer attempting to reach out to them for help. Thank you for writing this article and reaching to SE for comment. Customers have next-to-no-hope-in-hell of actually getting in touch with SE customer support and coming back with useful advice.

  • Jos Chapman
    August 29, 2020 at 8:01 am

    Going on 3 days now without a single peep from square and nobody I know that has bought it has even cleared the first area yet because of the network issues. . .
    Pretty poor.

    • BroG
      August 29, 2020 at 1:11 pm

      Yep, i’m not trying to progress, because i want to do it with my friends, i’m casually doing the first 3 dungeons on all my ALTS to get them some +stats without progressing too far, unfortunately i don’t expect them to announce their fail, but i am hoping they will just ghost fix it and one day i will login and it will work 😐

  • Roberto Pilla
    August 30, 2020 at 8:13 am

    Maybe the best way to get the message across is to request a refund through the store you bought it? I’ve submitted a refund request through the PSN store as it’s technically faulty

  • BlankVoid
    August 30, 2020 at 3:17 pm

    AU player here also. Really disappointed that SE hasn’t noticed us yet… they forget we exist, lol… hopefully the issues are resolved soon.

  • ThomasH
    August 31, 2020 at 10:15 am

    I have left countless messages and posts with tech support and redit/twitter/insta with absolutely no response for SE at all, they don’t care to respond at all. I’m just going to get a refund now and give up on Square Enix from now on, they are the most disappointing game company in my eyes.

  • Debbie Langelier
    September 17, 2020 at 9:13 am

    I disconnected the 2 times I played with my sister today (in Canada) it’s said : votre temps de jeu est terminé, vérifi. votre connexion…

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