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What's wrong with...EB Games

Posted by choodi , in Game stores suck 21 August 2010 · 1,702 views

eb games rip offs
As a blog devoted to complaining about the worst of video games, I figured that it was important to start at the top. The one thing that pisses me off more than almost anything else in the world of video gaming in Australia. Yes, that thing is...EB Games.

Please can someone tell me why ANYBODY would choose to decide to buy games at this absolute travesty of a shop?

If I see another "Seen it cheaper, we'll match it" sticker on another game where the store price is 50 per cent higher than the recommended retail price, I will lose the plot completely. If I saw it cheaper somewhere else, then why the hell would I choose to buy it from you? This is just a blatant admission that their prices are not competitive, and they know it!

Even when they have a sale they are barely competitive with the everyday prices of other shops. It is a regular thing for their so called discounted games to be 50 per cent off, but still manage to be the same price as the recommended retail price at most other gaming shops. Next time your local EB Games is having one of their "massive sales", I challenge you to find a game that is genuinely cheaper than the regular price you can find at JB HiFi or Big W.

And don't even get me started about the criminal activity they call trade-ins. Before JB HiFi stepped up and forced some competition into the second hand games market, EB Games were running something more closely resembling racketeering than an actual legitimate business. Selling used games for $95, while at the same time barely paying $20-$30 to the poor kid trading in the game was offensive, to say the least. Nice profit margin for the store no doubt, especially as the pittance they were paying to you is actually less than the wholesale cost of the game from the publisher. No wonder there has been such an outcry from the likes of Activision and others about the effect of the second hand games market on the profitability of publishers.

Sadly, if the spread of EB Games stores throughout suburban Australia is any indication, there are obviously plenty of people who still haven't worked out that they are being ripped off by EB Games.

So what do you think? Care to defend EB Games or do you want to punch the sales person in the eye every time they try to force a pre-order on to you?

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They are one of few Australian retailers who only sell video games, that's why they do it. I don't even have a local bloody JB to help me out, so price matching is handy if you see a cheap deal in Target or K-mart but they don't have stock.

EB seemed to have improved (slightly) with PC games, I think mainly to keep up with the likes of Steam. But it's ridiculous when Episodes from Liberty City is cheaper than GTA: San Andreas.
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Don't shop there if you don't like it. Simple.
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Sadly, if the spread of EB Games stores throughout suburban Australia is any indication, there are obviously plenty of people who still haven't worked out that they are being ripped off by EB Games.

So what do you think? Care to defend EB Games or do you want to punch the sales person in the eye every time they try to force a pre-order on to you?


The problem isn't EB, the problem is the 2 types of consumers

1. the uninformed i.e the famous "soccer mum" tag.
2. gamers who don't care about bargain hunting

therefore your question about who do I want to punch is (even though some EB staff can be dicks, not all as I have met some cool kats) it's the above 2 types of consumers I want to punch.

if there is anything I may not like about EB is that they use these above consumers to drive their business in a position where I assume affects how the rest of retailers do business. Surely EB are equivalent to the mafia in that regard.

that being said, if you don't fall under these type of consumers, you can at least take them up on "seen it cheaper deals" and what not that would otherwise be rip off deals.

EB in the end are a business, which clearly intend to make profit and will use any means necessary to get your money. as I said, as long as you're not in that category of consumers, you are one of those of many who take their business and help elsewhere.

The ironic thing is, EB are the epitome of a pure videogame store, which you'd assume would have the cheapest prices no where else to be seen yet ironically charge you an arm and a leg!

Well that is my 2 cents on my view about EB.

or as james said..

Don't shop there if you don't like it. Simple.


or how I like to put it. Don't hate the playa, hate the game ;D
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One of the other things that pisses me off is that for a "pure videogame store", they tend to ignore all but the most casual of releases.

How is it that they refuse to stock "real videogames" while at the same time stock every Petz and Imagine game they can?

So many so called "hardcore" Wii games that would have benefited greatly from the exposure of a store like EB Games are never stocked. Why not?

But they will happily sell second hand versions once some sap trades it in for a pittance.

Die EB Games, die!
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Phantom Ganon
Aug 22 2010 12:10 PM
Something to help fuel the fire. I remember I bought a copy of Ocarina of Time for the GCN for $50 from EB. The same Ocarina of Time that was supposed to be a bonus disc with Wind Waker. Y'know what they had done? A week after the game had come out, they separated the titles and sold them like that.

Why did I buy it? I was very young at the time and I just wanted a game to play.
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One of the other things that pisses me off is that for a "pure videogame store", they tend to ignore all but the most casual of releases.

How is it that they refuse to stock "real videogames" while at the same time stock every Petz and Imagine game they can?

So many so called "hardcore" Wii games that would have benefited greatly from the exposure of a store like EB Games are never stocked. Why not?

But they will happily sell second hand versions once some sap trades it in for a pittance.

I actually liked EB back in the day, I used to always come in for pre-ordering those rare NGC games. I believe they used to be the kings.

but yes totally agree, the EB I go to near my area are run by wannabe females trying to impress. I ask them for these certain releases and to no avail...either 1 copy or none at all.

I could definitely add a lot to the fire but this fire has already been burning since I can remember. I just sit back and let other's take my place :)
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Well really, the 'soccer mums' need to wake up just a little bit. They know a $10 DVD is better deal than the same one for $15, but for games they're just clueless for no reason.
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Dark()Shinobi
Aug 22 2010 06:19 PM

One of the other things that pisses me off is that for a "pure videogame store", they tend to ignore all but the most casual of releases.

How is it that they refuse to stock "real videogames" while at the same time stock every Petz and Imagine game they can?

So many so called "hardcore" Wii games that would have benefited greatly from the exposure of a store like EB Games are never stocked. Why not?

But they will happily sell second hand versions once some sap trades it in for a pittance.

Die EB Games, die!


Probably because when those good games ARE in stock, no one wants to buy them, the majority of people opting to buy the 3rd party shovelware.
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indevelopment
Aug 22 2010 07:01 PM
Not a bad little welcome back post there Choodi. I see them as a necessary evil, I don't like paying full price but I do like that I can get in and out of there in 5 minutes (usually) if I know exactly what I'm looking for. And sometimes it's not a game, it might be a guide.

Sometimes you don't just pay for the game but you have to factor in service.. I'm not saying there's guaranteed wonderful customer service but they run a good website second hand game finder (which I've used on more than one occasion).. and lets face it they have the public perception of being the 'experts' so you have to imagine the amount of inane questions and phonecalls they get.

I don't overly agree with everything they do but I'm glad they're there.
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Something to help fuel the fire. I remember I bought a copy of Ocarina of Time for the GCN for $50 from EB. The same Ocarina of Time that was supposed to be a bonus disc with Wind Waker. Y'know what they had done? A week after the game had come out, they separated the titles and sold them like that.

Why did I buy it? I was very young at the time and I just wanted a game to play.


They did that with the Brothers in Arms double pack too. Seperated the two titles that came for $100 combined and tried to sell them for $95 each.

Keep the horror stories coming...
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Someone tell me why my store sells the Brothers In Arms Double Pack together then? Sounds like you've had a bad experience with one store and you're creating sweeping statements about the whole chains.

I hate people who do this.
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Generalising might be wrong, but it still shows that there is a lack of consistency amongst the stores.

So if there are any rules and regulations set up by the CEO, it should be ensured they are standardised amongst all branches.

Therefore I'd say criticism of any EB is valid. They all ultimately have the same roots.

I dislike EB heavily however, for the aforementioned lack of being competitive in pricing, and their horrid pre-owned prices, which are rarely even $10 less than a new copy. That, is ridiculous.
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They still do okay with PC games I reckon. The "THAT'S HOT" range of 'budget' games is always the same as chain retailers and, invariably, is more extensive at an EB. Pretty good prices for things like FarCry 2 and the Rainbow Six Double Pack, which come under that label.
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Someone tell me why my store sells the Brothers In Arms Double Pack together then? Sounds like you've had a bad experience with one store and you're creating sweeping statements about the whole chains.

I hate people who do this.


Every single EB Games in Brisbane that I have been to have done this when they have been selling them second hand. Both City stores, Carindale, Garden City, Sunnybank...
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I've still never seen that practice at EB. There are things like HL2:E2 by itself at silly prices, but it's actually packaged and sold that way too.
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Every single EB Games in Brisbane that I have been to have done this when they have been selling them second hand. Both City stores, Carindale, Garden City, Sunnybank...


As I said, perhaps pre-owned are split (where the trader will be given two individual titles worth of credit as well) but for a new copy it was never like that. But whatever, continue your hate crusade.
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Phantom Ganon
Aug 24 2010 04:30 PM
When it's more than one person doing the hating though, surely a bunch of their stores are doing something wrong.
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John Wayne Gacy
Aug 25 2010 08:40 AM
I shop regularly at EB Games because:

1. They have new release titles available on the day they are released.

2. They have the best stocked store in town.

3. Only one other store does trade-ins, but they never have what I want (they also sell RRP) (I trade most of my games).

As a person who lives in a rural area, I don't have the luxury of bargain hunting. Every other store that sells video games in this town has a such a piss-poor collection of games and most of them sell at RRP anyway. My local Kmart is the best alternative and I always go there first, but I'd estimate only 20% of the time I go there they have what I want. As much as it annoys me to have to pay extra, it's simply a case of buying it at their terms or don't buy it at all.

(if I want to buy a game, but am not desperate to play it and don't have any games to trade in I buy online)
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Phantom Ganon
Aug 25 2010 05:11 PM

1. They have new release titles available on the day they are released.


I don't want to get nit-picky but does anyone remember the Tatsunoko vs. Capcom release? They delayed it a week because Mass Effect 2 came out on the same day, where as every other store had it out on the same day as Mass Effect 2. Surely the two demographics don't clash that much.
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indevelopment
Aug 25 2010 05:30 PM

I don't want to get nit-picky but does anyone remember the Tatsunoko vs. Capcom release? They delayed it a week because Mass Effect 2 came out on the same day, where as every other store had it out on the same day as Mass Effect 2. Surely the two demographics don't clash that much.


You're right about that, I had mine pre-ordered (and pre-paid) and spent that weekend walking past JB et al and they all had it.. then when it finally arrived there was no lenticular pre-order bonus cards :(
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John Wayne Gacy
Aug 25 2010 05:54 PM

I don't want to get nit-picky but does anyone remember the Tatsunoko vs. Capcom release? They delayed it a week because Mass Effect 2 came out on the same day, where as every other store had it out on the same day as Mass Effect 2. Surely the two demographics don't clash that much.


Was that the reason they delayed it?

I don't know. Every time I've been there to get a new release they've had it in stock.
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Phantom Ganon
Aug 25 2010 06:14 PM
I have no idea why they delayed it, but what other reason is there?
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I went to get Tatsunoko vs. Capcom at Target for the cheap launch price, but it wasn't in stock. I rain-checked it and they got it in for me anyway, and I also got de Blob for $15 in the meantime, so it was okay.

But really, if you want 100% assurance that you will return home with a game you want, I'd have said EB were the pick.
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"Do you want to pre-order Halo Reach? $5 down and guaranteed you will get it on launch day!"

Really? Does anybody really believe that they are going to need to pre-order a game like Halo?
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Really? Does anybody really believe that they are going to need to pre-order a game like Halo?

You might want to qualify that. Are you taking a stab at Halo, or are you just saying it will be heavily stocked?
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"Do you want to pre-order Halo Reach? $5 down and guaranteed you will get it on launch day!"

Really? Does anybody really believe that they are going to need to pre-order a game like Halo?


Tell that to the people that didn't pre-order StarCraft 2 or Red Dead Redemption and were still looking for copies almost two weeks after launch.
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Phantom Ganon
Aug 25 2010 06:57 PM
I'd think if anything did need a pre-order it would be something like Reach.
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John Wayne Gacy
Aug 25 2010 06:58 PM

I have no idea why they delayed it, but what other reason is there?


A problem getting stock? That would be my guess.

I'm just failing to understand why a game retailer would care about that? A publisher sure, but why would a game retailer delay the release of a game just because a bigger title is released on the same day? Lots of titles are released alongside the blockbusters. The quicker they get the stock out on sale, the better chance it is going to sell. Delaying the game a week isn't going to suddenly boost sales, especially if their competition, which they surely monitor, has it in stock.
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Phantom Ganon
Aug 25 2010 07:16 PM
Do you think there's an explanation as to why they would have trouble getting the stock when every other store could get it?
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John Wayne Gacy
Aug 25 2010 07:39 PM
I'm not entirely sure how the games get to them. It could be that other stores ordered stock before EB and there was none available for EB. EB could use a different courier company. Who knows? As benanen said, Target didn't have it in stock. I don't even know if this was an Australia-wide problem, or just a problem with EBs in your area.

All I know is that it's more plausible that it was a stock issue than the reason you said. Anyway...
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